Frequently Asked Questions
Have technical questions? Be sure to visit the Spivi Academy!
Yes, if you have an active membership at a corresponding studio that uses Spivi Home. Some clubs may open some of their classes to the public for free as well.
You can also join any class we run in our virtual cycling studio for free.
On the Spivi Home tab you will see a list of clubs that currently use Spivi Home.
The Spivi Home software is available for Windows, Mac, iPads, and Android tablets. You can download the software using the link below:
Please note, the Spivi Home app may not be available in the App Store / Play Store for devices that do not meet the minimum screen size requirements, for example the iPhone.
To connect Spivi Home to your TV, you will first need to connect an HDMI cable from your computer, to an available HDMI port on your TV.
Check to make sure that your TV’s input/source is set to the correct HDMI source. (HDMI 1, HDMI 2, etc.)
On Windows, you may need to adjust your computer’s display settings to “Duplicate these displays” or “Extend these displays”, based on your preference. To change this setting on a Windows 10 PC, right-click the desktop and select “Display Settings”. Scroll down until you see “Multiple displays”, and select your preference.
From our own virtual studio in Calabasas, California, to hundreds of locations around the world - depending on your country, your subscription, the cycling studios and fitness clubs who use the service, and your personal memberships with such facilities, different classes will be available for you to join around the clock.
Yes, you can change your Spivi avatar’s appearance using either the Spivi mobile app or by updating your user profile on spivi.com.
On the Spivi mobile app, navigate to ‘Settings’ on the bottom right side of the app, then select “Edit avatar”.
On spivi.com, log in to your account, then navigate to “Account & Settings” and select “Spivitar”
A minimum of 5Mb/s download speed and 1Mb/s upload speed is required.
As a Spivi Home user, you can view all available live classes directly from the Spivi Home software. Because you are a remote user, in most cases, you do not need to book your bike in advance. You simply need to join the active workout session and participate in the class.
In some cases, if you are a member of a specific fitness facility, you may need to book your classes with the facility in order to have access to its classes.
To book a class in advance, open the Spivi mobile app, then select your location/studio. Navigate to the 'Schedule' page, then select the class that you wish to register for. Be sure to select a ‘Virtual Seat’ so that you do not accidentally reserve a physical bike spot in the studio.
If you do not see an option to reserve a ‘Virtual Seat’, then your fitness facility may not be subscribed to the Spivi Home Host Service.
You may need to purchase a BLE USB Stick if you are using a Windows computer, and you own fitness equipment that is compatible with BLE, such as the Keiser M3i bike, and Polar H7, H10, or OH1 heart rate monitors.
You do not need to purchase a BLE USB Stick if you are using a Mac computer, an iPad, or an Android tablet, and your fitness equipment is bluetooth compatible.
You may need to purchase an ANT+ USB Stick if you are using a Windows or a Mac computer, and you own fitness equipment that is compatible with ANT+.
You do not need to purchase an ANT+ USB Stick if you are using an iPad, or an Android tablet, and your fitness equipment is bluetooth compatible.
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