warranty and Support

Warranty and Support Terms

Any Spivi® system has 12 months of warranty for the hardware.
An extended warranty can be purchased, contact us to get an additional information.

The Spivi® software is covered by your monthly subscription plan.

Every interaction with our customers is a building block to a strong relationship.
It is our goal to build a respectful and long-lasting commitment.

Our support team provides technical support on multiple levels

Email
Our technical support team will assist you with any question you’ll might have. Just drop an email to support@spivi.com.
Remote Control
Every Spivi® system is monitored remotely, can report on failures to let our support team handle such issues for you seamlessly. Our support team will then take over the system and fix everything for you.
Hardware Replacement
All hardware components are available on our stock. Any damaged part can be replaced and shipped to your studio to get your Spivi® system operational again in no time. Overnight shipping available on some locations, contact us for more information.

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
unique_spivi_id	Session	This cookie is set by Spivi and is essential to give you the most relevant experience by remembering your preferences and repeat visits.
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.